Due to a continuous altering of the customer's lifestyle, companies nowadays need to track their customers’ daily activities and needs. We can take as an example the development of the location’s intelligence - which is a great decisional factor in customer targeting. Technical innovations also became a serious issue on any company’s agenda.
Companies these days use BI tools to collect, organize and analyze data about customers or future consumers via all sorts of smartphone and tablet applications. Customers are using their phones for search queries more often nowadays. These queries are stored in databases where all this valuable data can then be analyzed and transformed into useful information which companies can use in their predictions. In addition, marketing and advertising methods have been developed in order to attain an edge in targeted markets. This has triggered a decline in marketing cost, which in return has produced more effective and productive marketing methods.
As a result, an international market has been created, with no geographical boundaries. By the year 2015, it is estimated that one billion men and women will access social media communities, and most of them will use an area based software. Marketers have always put great value on the ability of talking straight to their clients, focusing on the customer’s needs and demands. This strategy has provided a competitive edge by detecting the clients’ expectations and predicting potential trends. Therefore, they were able to implement even more powerful business techniques, which provided superior opportunities to reach financial accomplishment. Also, the companies are now able to anticipate potential issues before taking place.

Social computing allows a better insight over the customers’ needs and trends through a close exchange of informations. For example: a customer encountered a problem with his computer. Typically, he logs on the social network of a popular computer parts supplier and writes his problem down. The company will help him solve his problem, but in the same time it will be able to recognize the customers’ purchase pattern and also make him an offer for the spare parts that he might need.
Cloud computing. There are lots of things that can be said about cloud computing, but there are two main ways in which a company can use this tool. The first of its uses it’s all about the needs of the consumer - it provides a way of identifying the customers’ trends. The second common use it’s about the company’s ability to access applications and storage space remotely through a Internet connection. Companies can use it for data storage and they could access it from anywhere in the world. This way they can analyze and use the resulted informations in real time, without being confined to the company’s headquarters, where the main server is. They could implement reporting software applications and reports and send them in all kinds of formats.
Cellular computing (or mobile computing, as it’s called today) grants a company the ability to analyze a client's needs and demands. People nowadays use smartphones and tablets on a daily basis. Analyzing their queries, companies can identify the trends and implement the best possible marketing techniques.
In the end, businesses who can’t keep up with this burst of technology innovations will be at a severe disadvantage. As for Business Intelligence, its processes and tools are advancing every day. And this technology and tools have become crucial for any company which is planning to turn out a profit. As I already said, big business and enterprises already use BI and the small and medium sized ones will have to adapt as well.
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